MERCH COMING SOON!

Return and Refund Policy

Thanks for supporting Default Nine. We put a lot into our merch and want you to actually like what you get. Read this before you buy, it’ll save us both some headaches.

1. All Sales Are Final

Our merch is limited and custom, so once you buy it, it’s yours. We don’t do refunds or exchanges unless your stuff shows up defective or damaged. If that happens, email us within 7 days with your order number and a photo. We’ll fix it. We’re not monsters.

2. Shipping

• We ship orders within 5–7 business days (pre-orders go out when they’re ready).
• You’ll get a tracking number when your order ships. After that, it’s in the hands of the carrier.
• We’re not responsible for delays, lost packages, or damage caused by the carrier, but if something goes sideways, hit us up and we’ll see what we can do.
• International orders may have customs fees or import taxes that’s between you and your country’s postal service.

3. Wrong or Damaged Items

If we screw up and send you the wrong thing, or your order shows up looking like it went through a woodchipper, email us within 7 days with photos. We’ll send the right item or replace it if we have it in stock.

4. Contact

For any order issues, email merch@defaultnine.com with your order number, a clear description of the problem, and photos if needed.